James (Jim) Peterson Selected as 2004 SAE Aerospace Customer Support Person of the Year
Warrendale, PA (November 17, 2004)
- Jim Peterson, who recently retired as vice president and general manager of Hamilton Sundstrand's Aerospace Customer Service, has been selected to receive the 2004 SAE Aerospace Customer Support Person of the Year Award. The award will be presented on November 3, 2004 during the World Aviation Congress in Reno, Nevada.
The award, established in 2001, is given in recognition of an individual who has contributed to the advancement in safety, reliability and product worthiness in air transport and/or military aircraft through his initiative and dedication; and exhibits excellence in personal interfaces in working with customers to achieve operational efficiency for customers and users.
Peterson worked for Hamilton Sundstrand for almost 30 years, with the great majority of them in the customer service area. He joined Sundstrand Corporation in 1975 as a quality assurance engineer and went on to hold increasingly responsible positions, including field service manager, director of repair services, director of spares and logistics support, director of technical services, and director of customer service. He was named vice president and general manager of customer service for Sundstrand in 1996. In 1999, he was named vice president and general manager of the newly formed Hamilton Sundstrand, a position he held until July of this year.
During Peterson's tenure, Hamilton Sundstrand has received numerous awards for customer service, including the Aviation Week & Space Technology 2001 Innovation Award, the American Airlines 1998 to 2003 Platinum Supplier Excellence Award, the American Airlines 2000 Spares and Repairs Award for continuous quality improvement, the Delta Air Lines 1999 Airframe Supplier of the Year Award for innovative business practices, and two awards from Lufthansa Technik in 1999, Supplier of the Year Award and Best Customer Support Services Award.
Peterson is a member of the Aerospace Industries Association Commercial Customer Support Committee and a past-chairperson of the Junior Achievement of Rock River Valley Board of Directors. He holds a Bachelor of Science degree in engineering services from the U.S. Air Force Academy. As a captain in the Air Force, he piloted C141 jet transports and the C-7A Caribou in Vietnam, winning the Air Medal with Four Oak Clusters for Meritorious Achievement.