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Root Cause Problem Solving: Methods and Tools Webinar
Tough times require searching for things that we can change and making them better. But so often problems are solved with 'band-aids' and not root cause solutions. This approach is getting too expensive and at best only helps companies tread water. To combat these issues and adopt a fresh approach, teams can use the methods and tools of Root Cause Problem Solving to first view problems as opportunities for improvement, identify root causes and implement solutions to prevent recurrence. Benefits include improved quality and customer satisfaction, reduced operation costs, and greater employee knowledge of work processes. This proven 8-step approach to problem solving will help improve operational and financial performance by identifying causes and implementing solutions to significant or recurring problems. This approach to problem solving is used by many major automotive manufacturers.
Learning Objectives
Who Should Attend
Topical Outline
Instructor(s): Murray Sittsamer
Before entering the consulting field in 1994, Murray served as director of distribution support and quality systems for Gelman Sciences. While there, he led a successful 15-month effort to obtain ISO 9000 quality system registration and had the role of project manager for a highly publicized groundwater contamination dispute. Murray holds a Master of Science in Industrial Administration from Carnegie Mellon University. He earned his undergraduate degree in industrial engineering from the University of Pittsburgh. Registration Information Registration for this live webinar is available on a per-person basis, similar to purchasing a seat in a classroom. Participants attend an online session from work or home; anywhere with a PC with internet access (at least 56K) and a telephone. The fee includes one connection to the two hour conference call (toll free telephone number provided for U.S. and select countries*) and assigned personal ID number; one connection to SAE's online training center (via WebEx); and access to a secure course in the SAE Learning Center that contains the webinar presentations, class session recordings, supplemental materials, and assignments. Registrations will be accepted until 5:00 p.m. the day before the start of the webinar, but early registration is encouraged to allow for pre-course set-up and instructions. *Global toll-free telephone numbers are provided for many countries outside the U.S., but are limited to those on the WebEx call-in toll-free number list. Check here to see if your country has a global call-in toll free telephone number for this webinar. If your country is not listed, you may still connect to this webinar using the US/Canada Call-in toll number or Voice over Internet Protocol (VoIP).
Test your PC and connection to see if it meets the minimum system requirements for the WebEx online training center before you register. Go to http://www.webex.com/lp/jointest/ and follow the onscreen instructions for "Join Meeting Test". NOTE: The course presentation will be recorded and made available for 30 days to those who register by the deadline.
Multiple Seat Discount - Does your company have a group of employees who need this course? Register one individual at the appropriate member or list price, then register additional employees at half off the list price. Registration by phone with SAE Customer Service is required to take advantage of this discount. Register all individuals at the same time or mention the confirmation number for the first registrant. The offer is good for only the same webinar offering. All registrants will receive a personal account and opportunity for CEUs.
Cancellations *Cancellation penalties may apply. Fees: $605.00 ; SAE Members: $484.00 - $545.00
.8 CEUs
To register, click Register button at the top of this page and submit the online form, or contact SAE Customer Service at 1-877-606-7323 (724/776-4970 outside the U.S. and Canada) or at CustomerService@sae.org
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Murray has over 22 years experience in operations management, strategic planning, new process launches, financial analysis, quality systems and process improvement. During the past ten years, Murray has focused his work on supporting automotive OEMs and suppliers with their quality and productivity improvement efforts, especially in the areas of Advanced Product Quality Planning (APQP), Failure Mode and Effects Analysis (FMEA), variation reduction and Problem Solving.
