Standard
Software Support Concept
2021-11-03
WIP
JA1006
Historically, the supportability aspects of software have been given a very low priority in the overall program requirements. This was particularly prevalent during the acquisition phase, where funding and timing constraints were usually the top priorities. The result was inadequate product supportability, inadequate support funding, lack of good field data, and no meaningful analysis and optimization of possible support alternatives. In order to alleviate these historical concerns, this document presents a top-level structured overview of an overall software support concept and the information associated with it. This document was developed by the Supportability Subcommittee of the Society of Automotive Engineers (SAE) G-11 Reliability, Maintainability, Supportability, and Logistics (RMSL) Software Committee (G-11SW).