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This “Paper” shows to the reader some experiences and methodologies used by the Visteon team to solve difficulties that were found in the productive process, and to give some proposes to improve the customer quality performance as well. This methodology is used according to the significant characteristics used by the OEM (Original Equipment Manufacturer) but “tear1” not to controlling it. It is called “Pass through Characteristics”, functional components characteristics that are not used by the supplier “tear1” during their process but they are used by the OEM, so if there are quality issues from the supplier “tear2”, they will only be detected on the OEM. Some companies have reduced significantly their structure by reviewing internal process, reducing the number of employees to get some tasks as cost reduction requirement. Actually, some companies are using it as management strategies and alternative methods to be competitive in the market.

This paper shows to the reader the importance, the results and advantages that the companies could obtain, using technical operation training for employees related to a specific product. The Technical Training has been used to provide knowledge, to direct and indirect people who have the specific responsibility related to a product manufactured in the companies. The ones that discovered how develop and implement similar projects, have been getting fantastic results related to productive and quality performance. Using a recently project implemented by our company, the executives, managers and engineers who are responsible for teams members, can get some information to be used with theirs groups.