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Nowadays, developing web (World Wide Web) engineering is considered to be a top priority task in many companies. A corporate web information center with broad coverage to support a company's worldwide engineering activities can make the product development and customer support more efficient. First, the archived, readily available product information, knowledge database, and user friendly engineering tools can ease up the more ever demanding engineering jobs. Second, the convenient information storage, retrieval systems and hyperlinks on the web should ensure effective communications among engineers, customers, and suppliers. However, without in-depth planning, the full benefits of web engineering cannot be realized. To be effective, other companion engineering programs must also be instated. This paper reviews the experience we have gained in utilizing web engineering for product development and customer support.