SAE 2014 Commercial Vehicle Engineering Congress
Technical Session Schedule
Thursday, October 9
Room 41 9:00 a.m.
Serviceability is the sum of a product’s repairability and ease, speed & accuracy of problem root cause determination; diagnosability. Improvements in service drive: increased customer & dealer satisfaction, reduced vehicle life cycle cost, reduced warranty & customer costs, and reduced downtime. Learn how companies in other sectors have and are applying SAE J817 to achieve these benefits. A path for developing index models for serviceability and diagnosability will be presented & discussed.
Organizers - Mark N. Pope, General Motors Co.; Arnold Taube, John Deere World Headquarters
Planned by Total Vehicle Technology and Maintenance Committee / Commercial Vehicle Activity