Problem Solving and Root Cause Analysis 
I.D. # C1887 Duration 2 Days

Problems arise in all facets of life. This is particularly true in the business world. Problems impact all aspects of an organization¿s operations such as; product development, product quality, process efficiency, marketing efforts, human relations, leadership efforts, financial execution and ultimate profitability. If these problems are not addressed, they inhibit the operation of the business and can eventually result in total failure. The ways in which problems are addressed, and the methodologies employed, determine the probability of successful problem resolution.

This course provides an overview of successful problem-solving models and guides the participants through the steps for effective problem resolution. The 8D problem-solving model embodies all of the essential steps for effective team-based problem solving. The 8D model is employed in this training program to demonstrate the use of basic tools and concepts. Problem solving requires: data gathering, data analysis and ultimately new patterns of thought for resolution of problems and prevention of new problems. There are numerous effective tools to aid in the handling of data and generating effective solutions. In addition to presenting an effective problem-solving model this course presents the use of selected tools that support the problem-solving effort.

Root Cause Analysis is an essential component to all problem-solving methodologies. Many have said that once a problem is well defined and a root cause is identified, the problem is essentially solved. A central focus of this course is generating the proper environment for identifying the root cause and use of a wide array of tools that support root cause analysis.

During this course participants will address the real business/technical problems that stand in the way of their organization¿s success. The pathway for resolution of these problems is developed and, in many instances, actual solutions are generated in the classroom.

Learning Objectives
Upon completion of this workshop, participants will:
  • Define the term ¿problem¿ and describe why we need a structured problem-solving approach
  • Identify the requirements for each step of a basic systematic and effective approach to problem solving and root cause analysis
  • Effectively select and apply problem solving and root cause analysis tools
  • Correctly and effectively apply the basic problem solving and root cause analysis approach on real company problems

Who Should Attend
Management and technical personnel from all areas of the business including but not limited to: Senior Management, Department Heads, Engineers, Designers, Quality Managers/Engineers/Technicians, HR Managers/Administrators, Production Supervision and Other Operations personnel.
Seminar Content
  • Instructor¿s experience and qualifications
  • Participant¿s problem-solving history
  • Examples of current problems participants face
II.Introduction to Problem Solving
  • Define problems
  • Review examples of problems faced on and off the job
    • Short-term
    • Periodic
    • Long- term
    • Chronic
    • Something changed vs. Never met required performance
  • Examine why problems can be difficult to solve
  • Identify typical poor approaches to problem solving, and how to stay away from these approaches
  • Describe why a systematic approach to problem solving is ideal
  • Review current problem-solving approaches used by participants
  • Review popular problem-solving approaches such as:
    • Those used by Toyota, Honda and Nissan
    • TRIZ
    • Shainin ¿ Red X
  • Troubleshooting vs. Problem Solving
  • Defining Root Cause Analysis
  • Continual Improvement
  • Exercise activities to demonstrate key concepts
III.The requirements for each step of a basic systematic and effective approach to problem solving and root cause analysis
  • Review the steps of a basic problem-solving approach
  • Analyze the requirements for effectively carrying out every step of the basic problem solving and troubleshooting approaches
  • A series of questions to be answered at each step assures effective implementation
IV.Selecting and applying problem solving (root cause analysis) tools
  • Problem Description tools such as Is/Is Not analysis
  • The ¿Seven Basic Tools of Quality¿
  • Process Orientation; Flow Diagrams and Process Maps
  • Containment/Prevent Escape Strategies ¿ Protect the Customer
  • Root Cause analysis
    • Barrier Analysis
    • Change Analysis
    • The Five Whys
    • Cause and Effect Diagram
    • Fault Tree Analysis
    • Data Gathering and Analysis Techniques.
    • Multiple ¿root causes¿ and how to deal with this situation
  • Risk Analysis
  • Verification and Validation Strategies
  • Exercise activities to reinforce the selection and correct use of the tools
V.Applying the basic problem solving and root cause analysis approach on real company problems (or a generic case study) Form teams and apply a team building tool. Use the course materials, forms and guidance by the instructor to lay out approaches for solving ¿real¿ problems

Instructor(s): Curtis Pawloski

Curtis PawloskiCurt Pawloski is President/Senior Consultant for Integral Operations, Inc. Since 1995 he has been consulting and training based on his expertise in; project management, geometric dimensioning and tolerancing, process and quality improvement, problem solving, and quality system development and implementation. Mr. Pawloski has helped auto industry OEMs and numerous supplier organizations prepare or improve their Quality Systems, facilitated the writing of quality procedures and work instructions, and consulted on implementation of quality systems. In addition, he was the leader of a team to develop a comprehensive Project Management training and certification system for Volkswagen's IT function. Mr. Pawloski has led hundreds of seminars and consulting sessions for the SAE covering the applications of GD&T and a wide array of Quality topics. Mr. Pawloski is also an Adjunct Faculty Member at Oakland Community College, Delta College, and Midlands Technical College. His focus over the last two decades is on improving business processes and human performance through training, consulting and leveraging the use of the best tools possible. He is a board member and past member of the year for the Saginaw Valley Section of the American Society for Quality. He has a B.S.ChE from the University of Michigan, a Graduate Certificate in Hazardous Materials Management/Chemical Engineering from Wayne State University, and an M.B.A. from Wayne State University.


  •  American Society for Quality Certified Quality Engineer
  • ASME Certified Senior GD&T Professional

Fees: $1349 SAE Members: $1214


CEU 1.3