Root Cause Problem Solving: Methods and Tools Core Modules PD530931RM

Topics: Management and Organization Management and Organization , Failure analysis , Analysis methodologies

How do you know when there’s a problem in a given situation? Once discovered, how do you approach solving the problem? In this course, you’ll be provided basic steps for how to define a problem and an approach for solving that problem using a proven methodology. You’ll explore how a problem can be viewed as an opportunity for improvement and how a solution to a problem can be leveraged within different areas of your organization.

Effective problem solving isn’t just a quality function, and it\'s not just for operations or engineering. Effective problem solving is a valuable skill set needed throughout an organization. By working through a plausible scenario, you’ll assess your own problem-solving skills and experience how tempting it is to jump to solutions or try to fix the problem without investigating and understanding all the underlying causes. Though sometimes effective in the short-term, jumping to solutions can be unreliable, wasting time, money, and effort. Instead, you’ll be introduced to a formal problem-solving approach for finding root causes and implementing effective and lasting solutions that eliminate the problem.

The course concludes by emphasizing the need for problem-solving teams and providing an opportunity for you to practice creating a team that will investigate a sample problem. Here, you’ll explore the different roles and responsibilities utilized when solving problems using a structured approach.While the course module is approximately 70 minutes in length, the estimated time to completion, including knowledge checks and the learning assessment is 90 minutes.


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Module I: Foundations for Implementing Root Cause Analysis

  • Identifying Problems
  • How to Approach Problem Solving Using a Process Approach
  • Methods and Tools for Problem Solving: An Eight-Step Approach
  • Roles and Responsibilities in Problem Solving
  • Seeing a Problem as an Opportunity
  • Setting Up a Problem-Solving Team


Access Period: 90 Days      CEUs: 1

Duration: 6.5 Hours
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