Phillip J. Ross is President of Quality Services International, Inc., a consulting firm specializing in quality and statistical training. He has accumulated over 4500 hours of classroom instruction teaching courses in quality, design tools, and manufacturing processes and problem solving in the United States, Great Britain, Holland, Japan, and Singapore. Prior to his consulting business, Mr. Ross worked for General Motors in automotive powertrain design and development and automobile manufacturing and assembly. He first worked with Allison Transmission Division in product design/development and then with Saturn Corporation in the manufacturing and assembly aspects. Mr. Ross was involved in the design phase of many transmission components and systems, developed statistical/quality methods and training, and performed process development. He also performed process development for lost foam casting, painting, molding, and others while at Saturn. Mr. Ross is the author of the book Taguchi Techniques for Quality Engineering which has sold over 35,000 copies worldwide, has had articles published in Quality Progress by ASQC and in Target by AME and is the holder of three patents on product design. Mr. Ross received a B.S. in mechanical engineering from General Motors Institute, and is an ASQ Fellow and Certified Quality Engineer.
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