Browse Learn C1858

Emotional Intelligence for the Engineer C1858

Are you educated and trained as an engineer, but looking to develop your interpersonal and management skills? To be successful and considered for future opportunities in your company, you should possess interpersonal and intrapersonal competencies to communicate well with others. Do you want to relate better to your managers and staff and develop better working relationships with your peers and colleagues? This seminar is intended to introduce skills and techniques on emotional intelligence to engineers at all levels of the organization. It will help you to comfortably and confidently communicate with others, fostering win-win relationships. Areas of special concentration include: self-awareness, self-regulation, motivation, empathy and social skills.

Learning Objectives
By attending this seminar, you will be able to:
  • Communicate more effectively with internal and external stakeholders through verbal, written, and electronic formats
  • Demonstrate interpersonal and intrapersonal skills which help to develop relationships with the broad and diverse personnel encountered in the work place
  • Execute a heightened awareness, perspective, attitude, and motivational techniques with peers and colleagues
  • Identify your personality profile through a D.I.S.C analysis which will lead to a reduction in misunderstandings in the workplace
  • Compare the six emotional states of an employee and identify how to diffuse highly emotional employees
  • Implement active listening and validation, ensuring a productive outcome to communication

Who Should Attend
This course is designed for engineers at all levels of the organization who would benefit from learning how to communicate more effectively with others in the work-place, and how to develop relationships with others. Individuals in other professional disciplines who are interested in enhancing their communication skills through emotional intelligence will also find this course helpful.

  • Introduction to Emotional Intelligence Change
    • What is Emotional Intelligence?
    • Analyzing and controlling your emotions and behaviors
    • Achieving a more positive interpersonal outcome at work
    • What is Emotional Hijacking?
    • Differentiating between Stress Diffusion and Stress Management
  • Personality Analysis
    • What are your personal personality profile characteristics?
    • Understanding your own management style, and prioritizing a plan to improve
    • D.I.S.C. analysis and profiling to reduce misunderstandings with colleagues and increase productivity
    • Practicing “preventative maintenance” in your communication style and stopping problems before they occur
  • Self Esteem
    • What is Self Esteem?
    • What high productivity outcomes can result from excellence?
    • Building Emotional Strength
    • Focusing your peers, subordinates and associates on solutions, not personal agendas
    • Cooperating with colleagues is more attractive than fighting
  • EQ Emotional Control Management
    • Recognizing the six emotional states an employee can be in
    • Defusing highly emotional people who “won’t listen to reason”
    • Preventing emotional Hijacking through emotional control techniques
    • Developing win-win situations in the workplace
  • Introduction to Communication and Proactive Listening
    • What are the four levels of listening?
    • Pro-active listening skills through sincere attempts to understand
    • Actively taking notes and paraphrasing responses without using restatement
    • Understanding and utilizing non-verbal communication
Dean R. Manna

Dr. Manna is currently a Professor of Marketing in the School of Business at Robert Morris University where he teaches classes on Emotional Intelligence and Client Centered Selling. He has consulted and conducted training seminars for over 30 years to corporate clientele from diverse industries including many with technical or engineering backgrounds. His principal areas of expertise include emotional intelligence and its effects on productivity and morale, marketing, management, communication, and professional selling to internal and external stakeholders. Dr. Manna utilizes a pragmatic yet highly motivational and entertaining approach in his classroom instruction and seminars. He transmits valuable information to the participants through lecture, and interactive participation.

Dr. Manna has published a complete instructional manual on Client Centered Selling for use in the classroom and corporate training. He has made several presentations at various national and international conferences. He also has over twenty publications in various academic journals. Dr. Manna is the past president of the Pittsburgh Chapter of the American Marketing Association. He has a BSBA degree from Gannon University, an MBA from the University of Cincinnati, and a Ph.D. from the University of Pittsburgh.

Hotel & Travel Information

Fees: $1495.00
SAE Members: $1346.00 - $1346.00

1.3 CEUs
You must complete all course contact hours and successfully pass the learning assessment to obtain CEUs.

For additional information, contact SAE Customer Service 1-877-606-7323 (724-776-4970 outside the U.S. and Canada) or at

Duration: 2 Days
This seminar is available for Private Delivery Corporate Learning Engagements only. Request Information »