AS13000: 8D Problem Solving Requirements for Suppliers C1862

Suzanne Hill, Paul Kunder or George Ringger

Suzanne Hill

Mrs. Suzanne Hill is the founding Director and Quality Executive of Assured Quality Improvements Limited (UK), a Quality and Business Improvement Management Consulting organisation; facilitating Quality and Business Improvement, covering client manufacturing and logistics facilities, as well as Global Supply Chains.  Suzanne is a Chartered Engineer (C.Eng IMechE) and Chartered Quality Professional (CQP CQI), with Business Management qualifications.  She has worked within the global aerospace industry for over 25 years specialising in Gas Turbine Manufacturing Quality systems to EASA part21 subpart G regulations. In addition to strategy implementation, Suzanne’s passion is manufacturing improvement; sizable aerospace work-places have gone from “chaos to order” in a matter of weeks under her facilitation.  Suzanne is also globally recognised for her expertise in implementing robust problem resolution systems, inspector qualifications and training at all levels.  She is a STEM ambassador and an assessor for the renowned IMechE Manufacturing Excellence awards in the UK.

Paul Kunder 
Mr. Kunder is the President of Amera-Veritas, Inc., a provider of quality, safety, and risk management services. Mr. Kunder is a lead instructor for the Aerospace Auditor Transition Training and is currently an International/Americas Quality Group and RABQSA AS9100 Aerospace Auditor and Quality System Lead Auditor. He is active in standards development as a voting member of the US Technical Advisory Group (TAG) to ISO Technical Committee 176 which is responsible for development of the ISO 9001 Standard. He serves as the Vice Chair of the National ANSI/ASQ Z1A Committee on Auditing (ISO 19011) and on the US TAG Interpretations Committee. He has performed more than five hundred audits and has assisted more than eighty organizations with the development and certification of their quality management systems including the Federal Aviation Administration Office of Aviation Safety. Prior to his current position, Mr. Kunder was involved in the accreditation of several 3rd party registrars, acted as an administrator for the first RAB accredited registrar in the United States and works as a subcontract auditor for a number of registrars. Mr. Kunder is an ASQ senior member and holds a B.S. in Mechanical Engineering.

George Ringger 
Mr. Ringger is a member of the IAQG AS9120 Writing Team. He has over three decades of experience in the commercial aviation and US defense industries. His practice provides full-time services in QMS certifications, engineering design, structural analysis, material flammability performance, FAA production approvals, employee training, QMS and supply-chain auditing. As an Adjunct Assistant Professor of Aeronautics at Embry-Riddle Aeronautical University, Mr. Ringger teaches graduate and undergraduate courses in Mechanical/Structural Factors; Aerodynamics; Aviation Human Factors; Aviation System Safety Management; Aviation/Aero Industrial Safety Management; and Aviation Safety Program Management (SMS). Mr. Ringger has held executive positions in engineering and quality assurance for top defense and aviation manufacturers, FAA repair stations, and aftermarket distributors. His responsibilities included company-wide quality system training and acting as liaison in matters pertaining to compliance with all applicable ISO, AQMS, FAA, C.A.S.E., EASA, and International CAA regulations as well as air-carrier domestic and international regulatory issues. As a design engineer, he specialized in structural analysis, testing, and flammability performance of aircraft interior structures. Mr. Ringger holds a Masters of Aeronautical Science degree in Aerospace/Aviation Safety Systems, is a Board Licensed Professional Engineer in the field of Mechanical Engineering, and holds FAA-DER authorizations in both Aircraft Structures and Flammability. He holds certifications as both a FAA Manufacturing DAR (Airworthiness) and FAA Maintenance DAR (Export). In addition, he is Six-Sigma Black Belt (Phase I & II) Certified, and is a certified ISO 9001, AS9120, and AS9100 Internal Auditor. He holds various patents and applications, has authored numerous technical reports and presentations, and is a contract writer/speaker for various trade organizations.