AS13000: 8D Problem Solving Requirements for Suppliers C1862

Topics: Quality, Safety & Maintenance

AS13000 defines the Problem-Solving standard for suppliers within the aero-engine sector, with the Eight Disciplines (8D) problem solving method the basis for this standard. This two-day course provides attendees with a comprehensive and standardized set of tools to become an 8D practitioner and meets all the requirements of the training syllabus in AS13000. Successful application of 8D achieves robust corrective and preventive actions to reduce the risk of repeat occurrences and minimize the cost of poor quality. This is essential to enable long term customer - supplier relationships and positively contributes towards zero defects and customer satisfaction. This course includes deployment guidance, practical application exercises of the toolkit and step by step guidance on each of the 8 disciplines.
Learning Objectives

By attending this seminar, you will be able to:

  • Lead and Facilitate an 8D Problem Solving Activity to AS13000 Requirements
  • Complete an AS13000 8D Problem Solving Template
  • Apply a Problem-Solving Toolkit
  • Recognize and deal with issues of Team Dynamics and Challenging People
  • Practice Effective Customer / Stakeholder Management
  • Reduce Risk of Problem Recurrence


You must complete all course contact hours and successfully pass the learning assessment to obtain CEUs.

  • Introduction
    • AS13000 background
    • Importance of robust problem solving
    • Eight Disciplines (8D) Process Overview
  • Problem Solving Infrastructure
    • Documented Process / Records
    • Competent Personnel / Time
    • Support / Escalation
    • Process Performance Evaluation & Improvement
    • Open dialogue / Questioning and Listening Techniques
    • Team Dynamics / Managing Challenging Behavior
  • D0 Implement Immediate Containment and Prepare for 8D
    • Define and Quantify Problem Symptom(s)
    • Implement Emergency Response Actions (ERA) to Protect Customer
    • Verify Emergency Response Action Effectiveness
    • Formalize Commitment to Fix Problem using 8D
    • Keep Customer and Stakeholders Informed
    • Create IS/ IS NOT First Draft
    • Use of Problem Solving Template / Case Study Exercise
  • D1 Form the Team◦Identify Champion, Team Leader and 8D Practitioner
    • Define Team Goal
    • Select Team Members
    • Define Team Member Roles and Accountabilities
    • Confirm Stakeholders
    • Create Communication and Review Plan
    • Use of Problem Solving Template / Case Study Exercise
  • D2 Define the Problem
    • Define Customer Experience
    • Collect and Analyse Data vs. Customer Requirements
    • Define Problem Boundaries and Scope
    • Finalize Problem Statement
    • Review Problem Statement with Customer
    • Use of Problem Solving Template / Case Study Exercise
  • D3 Develop Containment Actions
    • Create Robust Interim Containment Action Plan (ICA)
    • Confirm feasibility of ICA and Review with Customer
    • Implement ICA Plan with Read Across
    • Govern ICA Plan Implementation and Maintain Records
    • Verify ICA Effectiveness
    • Use of Problem Solving Template / Case Study Exercise
  • D4 Identify and Verify Root Causes
    • Investigation Facilitation
    • Data Collection using Toolkit
    • Data Analysis using Toolkit
    • Identify Potential Root Causes of Problem, Escape and QMS
    • Verify Root Causes of Escape, Problem and QMS
    • Use of Problem Solving Template / Case Study Exercise
  • D5 Identify Corrective Action
    • Identify Permanent Corrective Actions (PCAs) for all Root Causes
    • Include Poke Yoke, Standard Operations, Human Factors, Technology Solutions, +++
    • Consider Wider Impact, Risks and Read Across of PCAs
    • Verify PCAs Address Entire Problem, Escape and QMS
    • Use of Problem Solving Template / Case Study Exercise
  • D6 Implement Corrective Action
    • Create Prioritized, Resourced PCA Implementation Plan
      • Implement and Govern PCA Plan to Completion
      • Verify Effectiveness of PCAs to eliminate recurrence
      • Controlled Removal of Containment Measures
      • Update Quality Documentation e.g. PFMEA, Control Plan, +++
      • Audit PCA effectiveness
      • Use of Problem Solving Template / Case Study Exercise
    • D7 Define and Plan Preventive Action
      • Identify core Processes and Systems involved with Problem
      • Identify Areas for Systemic Preventive Action / Improvement
      • Recommend Preventive Action / Improvement
      • Implement Plan
      • Document and Share Lessons Learned
      • Use of Problem Solving Template / Case Study Exercise
    • D8 Recognize the Team
      • Finalize Records / Documentation of 8D and Review with Customer
      • Recognize All Team Members for Contribution
      • Celebrate Team Achievements
      • Project Signoff and Closure
      • Use of Problem Solving Template / Case Study Exercise
    • Course Reflection
      • 8D Deployment Action Plan
    • Course Assessment
      • Learning Assessment on all aspects of the syllabus, to confirm level of student Competence
Suzanne Hill or Paul Kunder


Suzanne Hill
Mrs. Suzanne Hill is the founding Director and Quality Executive of Assured Quality Improvements Limited (UK), a Quality and Business Improvement Management Consulting organization; facilitating Quality and Business Improvement, covering client manufacturing and logistics facilities, as well as Global Supply Chains.  Suzanne is a Chartered Engineer (C.Eng IMechE) and Chartered Quality Professional (CQP CQI), with Business Management qualifications.  She has worked within the global aerospace industry for over 25 years specializing in Gas Turbine Manufacturing Quality systems to EASA part21 subpart G regulations. In addition to strategy implementation, Suzanne’s passion is manufacturing improvement; sizable aerospace work-places have gone from “chaos to order” in a matter of weeks under her facilitation.  Suzanne is also globally recognized for her expertise in implementing robust problem resolution systems, inspector qualifications and training at all levels.  She is a STEM ambassador and an assessor for the renowned IMechE Manufacturing Excellence awards in the UK.


Paul Kunder 
Mr. Kunder is the President of Amera-Veritas, Inc., a provider of quality, safety, and risk management services. Mr. Kunder is a lead instructor for the Aerospace Auditor Transition Training and is currently an International/Americas Quality Group and RABQSA AS9100 Aerospace Auditor and Quality System Lead Auditor. He is active in standards development as a voting member of the US Technical Advisory Group (TAG) to ISO Technical Committee 176 which is responsible for development of the ISO 9001 Standard. He serves as the Vice Chair of the National ANSI/ASQ Z1A Committee on Auditing (ISO 19011) and on the US TAG Interpretations Committee. He has performed more than five hundred audits and has assisted more than eighty organizations with the development and certification of their quality management systems including the Federal Aviation Administration Office of Aviation Safety. Prior to his current position, Mr. Kunder was involved in the accreditation of several 3rd party registrars, acted as an administrator for the first RAB accredited registrar in the United States and works as a subcontract auditor for a number of registrars. Mr. Kunder is an ASQ senior member and holds a B.S. in Mechanical Engineering.

Duration: 2 Days
CEUs: 1.3

Fees: $1299.00

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