Introduction to ISO 9001:2015 and IATF 16949:2016 C1885

The concept of a Quality System’s approach to business has been employed successfully and sometimes not so successfully for several decades. The International Organization for Standardization (ISO) has been supplying standards that list the key elements/clauses and requirements for building and implementing Quality Systems for over 30 years. These standards are based on the relatively simple concepts of Total Quality Management (TQM), essential principals of management, and a “Process” approach. These standards have been revised several times over the years to make them more realistic and user friendly.

This course explains the basic concepts of TQM, Quality Management Systems and Customer Oriented Processes. The course explains the requirements outlined in the most recent (2015) revision of the ISO 9001 Standard, and the additional requirements of the new (as of 2016) automotive industry standard, IATF 16949. From there the course then lays out a road map for implementing an effective Quality System that complies with these requirements. Quality Audits to play an important role in the implementation, maintenance and continual improvement of Quality Management Systems. The course prepares participants for Quality Audits from the standpoint of either and Auditee or Internal Auditor. Unsuccessful efforts at building a Quality System are usually due to a lack of clear understanding and vision which results in a difficult to follow system, this course helps to avoid those pitfalls.

Learning Objectives

Upon completion of this course the participants will be able to:

• Recognize the basic tenets of TQM (Total Quality Management) and will be able to connect the concepts of TQM with the ISO -9000 Quality Standards
• Describe the importance of Customer Oriented Process and explain how they function to provide ongoing customer satisfaction
• Use basic tools like the “Turtle Diagram” to build define and build a Customer Oriented Process.
• Explain the basic structure of the ISO 9001:2015 Quality Standard and the additional requirements of the Automotive Industry Quality Standard IATF 16949:2016
• Identify the differences between previous versions of the standards and latest updates
• Comprehend the role of risk, risk assessment and risk control on the success of the modern organization
• Identify basic quality tools and understand the role these tools play in supporting effective implementation of the standards, including process auditing
• Focus on “process thinking”
• Identify the role that all members of the organization play in supporting the standard(s) and most importantly meeting customer expectations

Who Should Attend

This course is designed for a person that will play a role in building, implementing, auditing or working within a Quality System.

Prerequisites

Some past experience working with an effective QualitySystem is helpful.

You must complete all course contact hours and successfully pass the learning assessment to obtain CEUs.