Field failures cause high warranty expenses, perhaps the highest quality cost. Failures occur when new designs are introduced, existing products are sold in new markets, and product specifications don’t reflect actual product usage. Any mistake in product specifications affects the entire product development process and cascades through the supply chain.
New product requirements are developed using prior requirements, rely on customer surveys, use “expert” opinion, or are the result of compromises to meet timing or management direction. The resulting requirements may be excessive or insufficient. If excessive, then verification testing costs are too high; if insufficient, then product verification is inadequate.
This seminar teaches the student how to analyze development and field usage data with a focus on projecting to design life targets. Data needs to be collected from the customer. Today’s availability of wireless services makes this relatively easy and tomorrow’s internet of things (IOT) can provide the raw data for analysis. This seminar uses selected automotive telematics data collected by special modules installed in development, fleet, and retail vehicles.
By attending this seminar, you will be able to:
The course is designed for more senior personnel who validate requirements, develop test plans and verify conformance to requirements. These analytic methods will be useful to information technologists, reliability engineers, product engineers, quality engineers and management.
Statistics and an engineering degree.
You must complete all course contact hours and successfully pass the learning assessment to obtain CEUs.
Dennis Craggs has a Masters in Operations Research with a focus on quality and reliability, and a Masters in Engineer Mechanics. He is a professional engineer. For over 20 years, he was an ASQ CQE and CRE. He worked in the aerospace and automotive industries at NASA, Teledyne CAE, Ford and Chrysler. His positions include aerodynamicist, packaging engineer, fastener engineer, wheel/tire engineer, programmer, Quality and Reliability engineer, and statistical specialist. Dennis is now self-employed as a Quality, Reliability and Data Analytics consultant. Dennis worked with engineers and management through the product development process. He worked in Test Cycle Development to analyze vehicle Telematics data. He developed Matlab software to implement new analytic methods.
Dennis has presented at AEC, ASQ, ISSAT and SAE conferences. He wrote papers and/or presented on Telematics Data Analysis, Monte Carlo Simulation of Power Dissipation in an Engine Controller, and the Analysis of Hall Sensor Data. His article “Vehicle Telematics Data Analysis” earned the 2017 Cecil C. Craig award. He has written 30 articles on Telematics, Statistics, Process Capability Analysis, and other topics.