AS13100 RM13010 Human Factors for Aviation C2212

Topics: Quality, Safety & Maintenance

The aerospace industry is focused on fostering a positive safety culture and competency in Human Factors considerations supports competencies crucial to an organization's Quality Management and Safety. SAE's AS13100 standard includes requirements for embedding Human Factors within the Aerospace Engine Supply Chain.

This course is intended to introduce the skills and knowledge necessary to become compliant and optimize your organization’s capability in human performance in maintenance and inspection. This foundational course will provide a comprehensive overview of the management of Human Factors in aviation and clarify what individuals and companies can do to minimize the effects of Human Factors within their organization.

Learning Objectives

By attending this seminar, you will be able to:

  • Explain the evolution of regulatory requirements and standards (ICAO, EASA, FAA, AS/EN 9100, AS13100)
  • Analyze Dirty Dozen and SHELL models
  • Summarize the influence of human performance and organizational factors on safety
  • Apply Reason’s Model and the MEDA tool for problem investigations and risk mitigation
  • Describe the impact of Human Factors when working through the 8D problem-solving process
  • Describe how to deploy human factors and just culture principles into an organization, including:
    • Policy
    • Management and Leadership
    • Training
    • Incident Reporting
    • Feedback management
    • Risk management
    • Human factors performance improvement
  • Explain how a robust Safety Management System meets airworthiness regulations

Who Should Attend

This course is for suppliers and quality practitioners who manage or work with AS13000 requirements in the aerospace engine sector and need a background in Human Factors. It supports compliance with SAE’s AS13100 requirements related to problem solving. Both new and experienced quality practitioners should be trained in this powerful defect prevention methodology.


Participants should consider taking other courses in the SAE quality portfolio to support their competency with AS13100 tools. These courses include:

  • C1862 AS13100 RM13000 8D Problem Solving for Aerospace Engine Supplier Quality
  • C1889 AS13100 RM13004 Process Failure Mode and Effects Analysis (PFMEA) and Control Plans
  • C2213 AS13100 RM13004 Requirement for Advanced Product Quality Planning and Production Part Approval Process
  • C1878 AS13100 RM13003 Measurement system Analysis (MSA) Requirements for Aerospace Engine Supplier Quality

You must complete all course contact hours and successfully pass the learning assessment to obtain CEUs.

Day One
  • Course Introduction
  • History of Human Factors
    • Defining Human Factors
    • Why Study Human Factors?
    • History of Human Factors in Human Invention and Aviation
    • History of Aviation Safety
  • Human Factors and Flight Safety
    • Authorities Governing Flight Safety
    • Regulation of Flight Safety
    • Our Goal: Reduce the Risk
  • Understanding Errors and Violations
    • The Difference Between Errors and Violations
    • Examples of Errors and Violations
  • The Dirty Dozen and Other Models
    • What Are the Traps That Cause Human Errors?
    • The Dirty Dozen
      • Examining the Dirty Dozen and How to Prevent Them
      • Discussing Examples of Each of the Dozen
    • SHELL Concept
  • Human Performance and Limitation: Sensory Sensors
    • What are Sensory Factors?
    • Examples of How Each Sensory Factor May Impact Performance
  • Human Performance and Limitation: The Brain, Memory, and Communication
    • What are the Limits of the Brain on Human Performance?
    • How Does Memory Impact the Processing of Information?
    • Short Term Memory’s Limitations
    • How Recall and Recognition Works
    • Common Obstacles to Effective Communication
    • Methods for Improving Communication
    • The Ability of the Brain to Process Routines and Attention
    • Factors that Affect Awareness
    • The Factors that Caused the Tenerife Airport Disaster
Day Two
  • Investigations: Reason Model
    • Standards that Consider Human Factors
    • The Reason Model
    • Identifying Organizational Factors that Cause Accidents
    • Activity: Building a Reason Model of a Real Accident
  • Human Factors in Investigations
    • Human Factors Caused Accidents
    • The History of Maintenance Error Decision Aid (MEDA) Process
    • How the MEDA Process Works
      • Collecting Data
      • Establishing Interviewing Best Practices
      • Describing the Event
      • Identifying the Error
      • Recognizing the Contributive Factors
      • Creating an Action Plan
    • A Safeguard Hierarchy
    • Practicing the MEDA Process in an Example Scenario
  • Robust Human Factors Framework
    • Identifying the Components of a Human Factors Framework
    • Deploying a Human Factors Policy
    • Recognizing the Role of Management and Leadership
    • Framework Components:
      • Training and Awareness
      • Open Reporting
      • Just Culture
      • Investigation Process
      • Human Factors Performance Improvement
    • Review and Reflect on the Framework
  • Safety Management System
    • Defining a Safety Management System (SMS)
    • Recognizing the Importance of a SMS
    • The 4 Pillars of an SMS
      • Safety Policy and Objectives
      • Safety Risk Management
      • Safety Assurance
      • Safety Promotion
    • Regulatory Requirements for Human Factors as Part of an SMS
    • Considerations for Creating an SMS
  • Course Summary and Assessment
Bill Heliker

BillWilliam Heliker has over 35 years of aviation experience, both civilian and military and is most recently serving as an Airworthiness Manager for the FAA’s Flight Standards Service. In this position he has responsibility for airworthiness standards for both national and international large transport category aircraft often interfacing with many US air carriers and their associated local regulatory authorities. Also in this position, Mr. Heliker supervises the management and oversight of Flight Standards requirements required for delegation activities with Organization Designation Authorization under the FAA’s Organization Designation program.

Mr. Heliker serves as a Regulatory Advisor to Airlines for America (A4A) for the A4A Maintenance Programs Industry Group and is currently Chairman of the International Maintenance Review Board Policy Board, which establishes and harmonizes aircraft scheduled maintenance requirements policy and Air Transport Association MSG-3 methodology policy, with regulatory authorities from nine countries.

He has created and authored ISO 9001 processes, identified key product lines and stakeholder’s interfaces, process measurements and created metrics for aviation processes such as instructions for continued airworthiness.

He was a member of the FAA’s 787 battery team and member of the Airworthiness Directive Aviation Rulemaking Committee. He has previous experience as Maintenance Review Board Chairperson on Boeing, Airbus and Dassault Aviation aircraft. He has worked in an FAA Certificate Management Office with experience overseeing a part 121 airline operator. He has a strong background working with suspected unapproved parts, parts swapping, structural health monitoring and was a tooling subject matter expert. Currently, Mr. Heliker is the Chairman of an aviation OSHA Occupational Safety, Health, and Environmental Compliance Committee.

Mr. Heliker has 23 years’ military aviation experience as: Aircraft Maintenance Manager, Quality Control Supervisor and inspector, Maintenance Mechanic, Technical Instructor teaching aircraft systems and quality management. Precision Measurement Equipment Auditor, Foreign Object Debris Damage Program Manager, Quality Management Manager and Maintenance Control Supervisor.

Mr. Heliker graduated from Embry- Riddle Aeronautical University and Community College of the Air Force and currently holds an FAA Airmen Certificate with Airframe and Power Plant ratings and a FCC General Radiotelephone Operator license.

Duration: 2 Days
CEUs: 1.3

Format: Classroom

Event ID: S-00113

Location: Windsor, Connecticut

Session Info:

8:30 a.m. - 4:30 p.m.

Fees: $1,299.00

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