How do you know when there’s a problem in a given situation? Once discovered, how do you approach solving the problem? In this course, you’ll be provided basic steps for how to define a problem and an approach for solving that problem using a proven methodology. You’ll explore how a problem can be viewed as an opportunity for improvement and how a solution to a problem can be leveraged within different areas of your organization.
Effective problem solving isn’t just a quality function, and it's not just for operations or engineering. Effective problem solving is a valuable skill set needed throughout an organization. By working through a plausible scenario, you’ll assess your own problem-solving skills and experience how tempting it is to jump to solutions or try to fix the problem without investigating and understanding all the underlying causes. Though sometimes effective in the short-term, jumping to solutions can be unreliable, wasting time, money, and effort. Instead, you’ll be introduced to a formal problem-solving approach for finding root causes and implementing effective and lasting solutions that eliminate the problem.
The course concludes by emphasizing the need for problem-solving teams and providing an opportunity for you to practice creating a team that will investigate a sample problem. Here, you’ll explore the different roles and responsibilities utilized when solving problems using a structured approach. While the course module is approximately 70 minutes in length, the estimated time to completion, including knowledge checks and the learning assessment is 90 minutes.
By participating in this On Demand course, you will be able to:
This course is applicable to those who seek an introduction to why you should implement effective problem solving methods. It is intended for individuals who have little or no experience in formal problem solving methodologies including those who are new to the automotive or aerospace industries.
Select the Purchase Options tab for details on buying this introductory module only, the core modules that build on the introduction, or the full-length course.
Email CustomerService@sae.org, or call 1-877-606-7323 (U.S. and Canada) or 724-776-4970 (outside US and Canada).
Longer courses are divided into several components called modules. They may be purchased through the following options:
Introductory module – If you’d like only an introduction or overview of the topic, this module can be purchased as a stand-alone course.
Core modules – After completing the introductory module, you may purchase the remaining course modules as one package, without the need to repurchase the introductory module.
Full course – If you'd like to take the complete course, this purchase option includes all the course modules in one package.