This proven 8-step approach to problem solving will help improve operational and financial performance by identifying causes and implementing solutions to significant or recurring problems. This approach to problem solving is used by many major automotive manufacturers.
Registrations will be accepted until 5:00 p.m. the day before the start of the web seminar, but early registration is encouraged to allow for pre-course set-up and instructions.
*Global toll-free telephone numbers are provided for many countries outside the U.S., but are limited to those on the WebEx call-in toll-free number list. Check here to see if your country has a global call-in toll free telephone number for this web seminar. If your country is not listed, you may still connect using the US/Canada Call-in toll number or Voice over Internet Protocol (VoIP).
Although WebEx Training Manager will automatically launch when you join the web seminar, you or your system administrator are encouraged to download the plug-in in advance to help ensure successful setup. Click here, then follow the onscreen instructions.
Multiple Seat Discount - Does your company have a group of employees who need this course? Register one individual at the appropriate member or list price, then register additional employees at half off the list price. Registration by phone with
If you cannot attend, you may register a substitute in your place or transfer your registration to a future offering. A full refund is issued if you notify SAE at least 14 days prior to web seminar start date. If canceled less than 14 days prior, the full fee is charged. For $50, you may process a one-time transfer to a future offering within one year of canceled web seminar. Canceling may reduce group discounts. To cancel, transfer or send a substitute, call SAE Customer Service at 1-877-606-7323 (US & Canada only) or 1-724-776-4970.
Before entering the consulting field in 1994, Murray served as director of distribution support and quality systems for Gelman Sciences. While there, he led a successful 15-month effort to obtain ISO 9000 quality system registration and had the role of project manager for a highly publicized groundwater contamination dispute. Murray holds a Master of Science in Industrial Administration from Carnegie Mellon University. He earned his undergraduate degree in industrial engineering from the University of Pittsburgh.
SAE Members: $512.00 - $576.00
You must complete all course contact hours and successfully pass the learning assessment to obtain CEUs.
To register, click Register button at the top of this page and submit the online form, or contact SAE Customer Service at 1-877-606-7323 (724/776-4970 outside the U.S. and Canada) or at CustomerService@sae.org.