Fleet services in a competitive environment

A book from SAE International, Fleet Services—Managing to Redefine Success, combines the interests of fleet managers and their customers to achieve a higher level of business performance. The book provides a back-to-basics approach that begins by redefining a fleet’s customers to fully identify and provide customer-driven services. It provides a keen focus on operations, cost management, leadership, and customer service—all requirements for fleets to thrive in today’s competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices and business tools, are described. This model can be applied by service groups of any size to achieve quality performance benefits for both the customer and the fleet-provider. For more information or to order Fleet Services—Managing to Redefine Success, visit http://books.sae.org/r-447/. For an interview with author Tim King, visit https://youtu.be/uunzOeptpNA.

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