Critical Management Skills for Maintenance Managers 1999-01-2976
Recognizing that technicians and managers need additional skills in order to compete for and successfully fill management positions, a major air carrier requested that Purdue University perform a study with employees in order to identify specific skills that are required to perform successfully in leadership positions. The study identified three core competencies (leadership, communication, and management processes) needed to be a successful leader in a major air carrier environment and outlined several related knowledge and skills within each area. Currently, many individuals in front line and mid-level management are lacking in several of these knowledge bases and skill sets. Consequently, the value of addressing current deficiencies through educational and experiential learning opportunities was proposed.