Purdue University Aviation Technology at West Lafayette and Indianapolis, in concert with a number of industry participants, initiated research at West Lafayette and industry locations on ways and means to address safety concerns affecting a number of air transport carriers as well as general aviation operations.The outcome of the research resulted in a program with airlines and general aviation operators that lead to the development of an interactive instructional technique primarily based on empirical studies at the various facilities. Subsequent to the observation periods were sessions addressing recommendations for resolution of these jointly recognized issues. Part of this effort involved developing innovative methods to report these incidents in a manner that would ensure open, effective communications amongst all the concerned parties. This ongoing research involves the use of students to assess the utilization of current safety resources, or lack thereof, in industry.Safety is not the sole function being examined. Studies in customer service, error mitigation in operational matters and improved communications with operating parties were examined as well.