Browse Publications Technical Papers 2001-01-0374
2001-03-05

Quality - The Next Step is Getting to the Level of Behavior 2001-01-0374

This paper reports on the behavior-based approach to performance improvement that organizations are using to “translate” their quality procedures to the level of workgroup behavior. The paper uses applied behavior analysis of a critical non-conforming behavior to illustrate this method.

SAE MOBILUS

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