Browse Publications Technical Papers 2001-01-0378
2001-03-05

The End of Quality Control 2001-01-0378

Quality is taken as the suitability of purposeful activity to the needs and expectations of customers. Identifying, quantifying and controlling the characteristics by which customers judge suitability of output is the essence of controlling quality and customer satisfaction.
Manufacturing companies are large entities requiring intricate systems to coordinate internal activities. Many systems have been developed to document procedures, collect performance data and facilitate communications. Each system, good in itself, may focus too narrowly on specific activities. Comprehensive systems promoted by the CEO are required for a company to function as one.
This paper describes the integration of existing quality disciplines into one, coherent plan that directs company activity toward customer satisfaction. This is the end of quality control.

SAE MOBILUS

Subscribers can view annotate, and download all of SAE's content. Learn More »

Access SAE MOBILUS »

Members save up to 18% off list price.
Login to see discount.
Special Offer: Download multiple Technical Papers each year? TechSelect is a cost-effective subscription option to select and download 12-100 full-text Technical Papers per year. Find more information here.
We also recommend:
STANDARD

CIRCUIT BREAKER, TRIP-FREE, PUSH-PULL, 1/2 THRU 20 AMP, TYPE I

AS22073B

View Details

STANDARD

COMPASS, MAGNETIC, PILOT'S STANDBY

AS17983A

View Details

STANDARD

FLANGE PROFILES, V-COUPLING, DESIGN STANDARD

AS24563B

View Details

X