Service ADVISOR/ServiceEXPERT - Developing a Successful Diagnostic EPSS 2001-01-0604
Development of an affordable and dealer friendly Electronic Performance Support System (EPSS) involved extensive dealership involvement and proactive project management. Through the effective selection of technology and tools, technical information is developed, maintained and distributed in both electronic and paper formats. The developed EPSS makes recommended diagnostic procedures and related technical information more accessible and easy to use. This results in better customer service by increasing dealer technician knowledge and service skills.