Demand Recognition and Specification: First Step Towards Strategic Enterprise Management 2001-01-3364
Enterprises thrive to the extend they can meet the demands of their stakeholders. The authors proposed the Comprehensive Quality Function as a measure for the degree of satisfaction of demands. However demands on enterprises are rarely clearly stated. Therefore the first step towards quantitative strategic management is assembling create a catalogue of stakeholder demands. In a case study on an car manufacturing enterprise we demonstrate the feasibility of that undertaking and that even a partial list of demands can immediately be applied to improving enterprise quality, environmental and safety auditing procedure.
Citation: Winzer, P. and Sitte, J., "Demand Recognition and Specification: First Step Towards Strategic Enterprise Management," SAE Technical Paper 2001-01-3364, 2001, https://doi.org/10.4271/2001-01-3364. Download Citation
Author(s):
Petra Winzer, Joaquin Sitte
Affiliated:
Qualitaet und Produktsicherheit, Fachbereich 14, Bergische Universität Gesamthochschule Wuppertal, Faculty of Information Technology, Queensland University of Technology
Pages: 7
Event:
Automotive and Transportation Technology Congress and Exposition
ISSN:
0148-7191
e-ISSN:
2688-3627
Also in:
ATTCE 2001 Proceedings Volume 3 - Manufacturing-P-369, SAE 2001 Transactions Journal of Materials & Manufacturing-V110-5
