Remote Diagnostics for the Construction and Agriculture Industry: Extended Market Reach and Improved Support Operations 2002-01-1471
This highly competitive industry is comprised of cost-sensitive businesses where product reliability and customer support are key to profitable growth. The advent of Remote (wireless/Internet) Diagnostic services provides industry participants the ability to dramatically:
Enhance customer support regardless of geography
Cut operating costs
Improve equipment productivity
Enter new marketplaces with reduced infrastructure requirements
Build historical databases for equipment life cycles
Enhance future product design
Improve product quality and reliability
In addition, these remote diagnostic services can be compatible with existing hardware and software diagnostic and maintenance tools. This can create seamless real-time maintenance, repair and command and control systems, linking OEMs, customers, dealers and mobile service people in global operations systems. In effect, maintenance and repair operations are integrated into company-wide business operations and planning systems.
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