Browse Publications Technical Papers 2002-01-1471
2002-03-19

Remote Diagnostics for the Construction and Agriculture Industry: Extended Market Reach and Improved Support Operations 2002-01-1471

This highly competitive industry is comprised of cost-sensitive businesses where product reliability and customer support are key to profitable growth. The advent of Remote (wireless/Internet) Diagnostic services provides industry participants the ability to dramatically:
  • Enhance customer support regardless of geography
  • Cut operating costs
  • Improve equipment productivity
  • Enter new marketplaces with reduced infrastructure requirements
  • Build historical databases for equipment life cycles
  • Enhance future product design
  • Improve product quality and reliability
In addition, these remote diagnostic services can be compatible with existing hardware and software diagnostic and maintenance tools. This can create seamless real-time maintenance, repair and command and control systems, linking OEMs, customers, dealers and mobile service people in global operations systems. In effect, maintenance and repair operations are integrated into company-wide business operations and planning systems.

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