Comparative Dimensional Quality of Doors: A Benchmarking Study 2002-01-2006

A comparative benchmarking study of the dimensional door quality 14 vehicles from Ford, General Motors, Daimler-Chrysler, Toyota, Nissan, BMW, Volvo, and Renault was conducted. Various aspects of the door design, manufacturing, assembly and hanging system were studied. This paper focuses on the dimensional quality of the doors and relates it to the final vehicle quality in terms of gaps and flush as well as customer satisfaction as established by J. D. Power Initial Quality Survey (IQS). For confidentiality reasons, all vehicles in the study are referred to by a coded designation.