Browse Publications Technical Papers 2004-01-1764
2004-03-08

Six Sigma in the Service Industry 2004-01-1764

This paper attempts to address the issues of six sigma as they apply to non-manufacturing organizations. Specifically, it summarizes the DMAIC model, and the DCOV model which is the prevention model of the six sigma approach. It concludes with applications of the six sigma approach in service industry and some general comments.

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