Browse Publications Technical Papers 2010-36-0466
2010-10-06

Quality Improvement Directly on the Production Floor 2010-36-0466

Over the past year, commercial vehicle manufacturers have already taken numerous measures to adapt to the economic turmoil, by laying off of temporary workers, reducing shifts and cutting back working hours among other steps. Soon, further-reaching measures may have to be taken to adjust to lower output levels. "The commercial vehicle industry is facing the prospect of having to make fundamental changes to its operations," according ACEA - European Automobile Manufacturers' Association (2009).
Because of these facts the automobile world is each day more interested in Toyota industry development, while European and American automobile industry are in decadence, Toyota had accumulated profits every year during ten years until 2007. The Toyota wastes reducing methods, productivity and quality finished imposing his production administration system to the worldwide automobile industries.
One big difference between occidental thinks' and Toyota production system, is that they works strongly inside people management, teaching the employees to solve small problems, avoiding in this way the big ones, increasing the final product quality.
In this paper, will be presented a real case of quality improvement applied directly on production floor in an automobile Brazilian industry. The studied company manufactured this specific vehicle model in Brazil to be exported to Europe.

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