Browse Publications Technical Papers 2017-01-1686

Electronic Does Not Equal Smart: Service Documentation and Brand Quality 2017-01-1686

A vehicle's electrical system is one of the top sources of problems requiring service. For years now electronic means of service documentation have been replacing static documents as a way of speeding vehicle troubleshooting. The next step on this path of evolution is to turn this e-documentation into smart maintenance systems, capable of offering technicians true data insights and highly-efficient diagnostic procedures. This paper briefly summarizes the technologies underpinning the evolution in electrical system diagnosis and repair; which include schematic layout automation using prototypes and rule-based styling, instant language translation, 2D/3D view links with schematics, interactive diagnostic procedures, and dynamically-generated signal-tracing diagrams. These technologies empower after sales service teams with state-of-the-art capabilities; which not only reduce costs but also improve the quality of the brand in the eyes of its customers.


Subscribers can view annotate, and download all of SAE's content. Learn More »


Members save up to 18% off list price.
Login to see discount.
Special Offer: Download multiple Technical Papers each year? TechSelect is a cost-effective subscription option to select and download 12-100 full-text Technical Papers per year. Find more information here.