Browse Publications Technical Papers 2022-36-0002

Loss function curve to quantify customer (dis)satisfaction for second row headroom 2022-36-0002

During the early phase of vehicle development, one of the key design attributes to consider is the inner comfort for occupants. Internal spaciousness is the pillar that is responsible for user’s comfort and make into customer comfort needs in engineer metrics. Therefore, it is one of the key requirements to be considered during the vehicle design.
Certain internal vehicle characteristics such as the size of shoulder room and the knee clearance are engineer metrics that influence the occupants’ perception for comfort. One specific characteristic influencing satisfaction is the headroom, which is the subject of this paper.
The objective of this project is to analyze the relationship between the second row’s vehicle headroom with the occupant’s satisfaction under real world driving conditions, based on research, statistical data analysis and dynamic clinics.


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