Browse Publications Technical Papers 2022-36-0003

Loss function curve to quantify customer (dis)satisfaction for glove box volume 2022-36-0003

During the early phase of vehicle development, one of the key design attributes to consider are the interior storages for occupants. Internal storage is the pillar that is responsible for user’s comfort and make into customer comfort needs in engineer metrics. Therefore, it is one of the key requirements to be considered during the vehicle design.
The vehicle has some interior storages, like storages on door trim, floor console and IP and to define the best solution for the customer, engineering team has certain internal vehicle characteristics such as the volume and size of storage are engineer metrics that influence the perception of comfort for occupants. One specific characteristic influencing satisfaction is the glove box volume, which is the subject of this paper.
The objective of this project is to analyze the relationship between the glove box volume with the occupant’s satisfaction under real world driving conditions, based on research, statistical data analysis and dynamic clinics.


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