Browse Publications Technical Papers 2024-26-0258
2024-01-16

Method of Generating Real-Time Digital Customer Feedback Loop for Connected Vehicle Applications 2024-26-0258

This paper focuses on developing an application to extract insights from Android app reviews of Connected Car Applications and Twitter conversations related to OEM’ PV & EV Vehicles and features. Analyzing user sentiments and preferences in real-time can drive innovation and elevate OEMs' customer satisfaction. These insights have the potential to enhance vehicle performance and the manufacturing process. The application employs data collection and Natural Language Processing (NLP) techniques, including User-Driven Sentiment Classification and topic modeling, to analyze user sentiments and identify key discussion topics visually.

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