1965-02-01

So You Want Better Quality? 650469

The management techniques described show how quality can be improved on a scheduled and controlled basis. Key considerations are an understanding of what is meant by quality, what are the causes of poor quality, the means for “putting a number on quality,” and the development of a system of numerical and administrative controls for management’s use. Management’s role in supplying company motivation and utilization of the controls provided by the product quality problem control system is discussed.

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