The days have passed when a manufacturer of corporate aircraft can limit his marketing efforts to the aircraft itself. Chief pilots and Transporation Managers must now be able to predict support costs and, in fact, insure their corporate officers that adequate support is, or will be, available.
In the past, the initial cost of an aircraft was the primary consideration of the potential buyer. Support was generally a hit or miss effort with spares bought from surplus stock or commercial suppliers. With the introduction of sophisticated turbine-powered aircraft designed specifically to meet corporate requirements, support has become a mandatory consideration. It can no longer be assumed; it must be guaranteed!
A corporate aircraft without a support program guaranteed by the manufacturer will, in a short period of time, become an unjustified luxury rather than a useful corporate tool. Maximum availability is a must which can only be economically attained by a complete support system.
This presentation deals with the many aspects of a modern support program which must be considered by both the manufacturer and the operators of the aircraft. It shows that support of corporate aircraft is an accurate and demanding business unlike anything devised for airline or military systems.