Interactionist Models of the Varieties of Human Performance in Complex Work Systems 670618

The changing, growing, and, hopefully, improving application of the behavioral sciences and related disciplines to the conceptualization, development and use of complex work systems demands adequate conceptualization about human performance. A useful framework for understanding the varieties of human performances in the complex system or formal work organization is presented. The approach here is interactionist, structuring human performance along the lines of the principal interactions of the human with the system environment and positing a fundamental “Performance Grid.” Multi-dimensional models are also discussed as basic to the systematic development of measurable aspects of human performance.


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