Ground Support and Service Features for the B-747 and DC-10 690560

This paper discusses the planning by United Air Lines for the introduction of the B-747 and DC-10. Involved in the planning are ground support equipment, facility modifications and other changes required to handle this aircraft through present facilities. A second phase of the planning involves a total automated approach to the new equipment and modifications required. New baggage/cargo equipment, in-flight dining facilities, larger boarding rooms, passenger automated ticketing and fare collection, as well as a new boarding system have been developed by United for the new aircraft.


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