1982-02-01

Measuring the Cost of Product Quality 820209

A number of steps have recently been taken to measure the cost of product quality at Detroit Diesel Allison. These steps and the concept of setting goals to effect improved product quality and productivity are discussed. The paper expands the basic “cost of unquality” model presented in the “DDA 14-Point Quality Improvement Program” to demonstrate the methodology established to quantify the cost savings which result from quality improvement programs.

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