The reason for the inclusion of the word "business" in the title is self-explanatory. For us to be competitive in the world market, we must look at all aspects of the molding and thermoplastic components. We all know that molding involves more than pushing a cycle button. Packard Electric has several hundred molding machines, and I would like to share with you an insight into our total operation, including the checks and balances used to mold a quality part at the lowest possible cost. The presentation will include our design, processing and validation of both to meet our customers' demands in a product. Then we will move into the production phase and discuss our receiving inspection of material, our manufacturing process controls and final release mechanism for the distribution of product. I'm sure most of you are aware of the "parts" of the molding operation. You may not have the needs of a large molding shop, but, as Ackoff has proposed, the "parts" may not always be representative of the "whole". It is hoped that I will give you an understanding of the approach Packard takes to product, process and reliability to increase productivity.