The Tennant Company strategy is to achieve a competitive advantage by offering customers and prospects cost-effective products and services of premium value and quality. We believe that the long-term success of Tennant Company as a premier quality growth company depends on the personal commitment of each employee at every level throughout our world organization. The foundation for our quality emphasis is a zero-defects concept-doing the job right the first time. It provides a structured approach to problem solving, cost reduction, and quality improvements. Our current corporate way of life, based on quality, began in 1979 when we became the first client of Phillip B. Crosby, author of Quality is Free, who helped us develop the structure from which our present program blossomed. Results include a remarkable improvement in productivity, more defect-free equipment, warranties lasting two-to-four times longer than those offered by our competition, unmatched parts delivery, and customer service second to none.