1987-11-08

Technical Service Training in the “Hi-Tech” Era 871243

In recent years, advanced technology has become more and more important in the design of automobiles. Therefore, if we wish our products to continue to display their full potential to the people who buy them, thus ensuring customer satisfaction with our products, we must, even in the area of after-soles service, ensure that the technical proficiency and knowledge of our technicians will continue to keep pace with advances in technology. To do this, we must carry out effective “high-tech” training for our dealer workshops this is our present and future challenge
Toyota's technical service training system is now applied to some 50, 000 service technicians in around 10, 000 workshops throughout the world, and the proposed report will introduce this system and give some actual examples of technical training that is actually carried out.
It will explain the instructor system, the four-level technician qualification system, and the technical skill contest, all of which are aimed at our domestic technicians; as well us the guidance and support that we give to our overseas distributors, by means of our TEAM (Technical Education for Automotive Mechanics) System and our IQS (Toyota Quality Service) Basic Program.
Furthermore, this report will raise some problems connected with how technical training programs should be structured in view of recent advances in automotive technology, and those to come.

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