Quality management is rapidly-becoming accepted as a business strategy which extends across all disciplines or an organization. To accomplish this end, the process of evaluating needs, planning approaches, developing methods and implementating the resulting system has emerged as a challenge to companies in the western world. So, most companies have opted for short term approaches that have largely resulted in dismal outcomes. This paper deals with a systems management proceeds which extends from the identification of customer driven quality needs through the actual implementation of an integrated quality system targeted at these needs. Simply stated, the integrated quality system is the systems management process of doing what companies have wanted to do, but have been unable to do to improve their quality.