Managing Human Performance - INPO's Human Performance Evaluation System 872526

Human error cannot be eliminated, but it can be better managed. Evaluating human error or human performance problems and correcting the root causes can help preclude recurrence.
The Institute of Nuclear Power Operations (INPO), working with several members and participant utilities in an extended pilot program, has developed a nonpunitive program designed to identify, evaluate, and correct situations that cause human performance errors.
The program is called the Human Performance Evaluation System (HPES). Its primary goal is to improve human reliability in overall nuclear plant operations by reducing human error through correction of the conditions that cause the errors. Workers at participating nuclear utilities are encouraged to report their errors and a specially trained plant coordinator investigates and recommends actions to correct the root causes of these errors.
Preempting errors and correcting the root causes make up the key elements of a human performance management system that is being applied at nuclear utilities.


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