How Do We Know What They Can Do as a Result of the Training? 940781

Report of a performance-based assessment following SAE J-2018, Type B, “How did the training change the way service technicians do jobs?” A. Pre/Post-Training Performance Evaluations assess the effectiveness of the training as changing the work of most trainees in the service bays. B. Performance-based assessment can supply feedback to improve: 1) the training and future instruction 2) supervision of individual technicians. C. Traditional Pre/Post test questions did not measure improvements in performance or knowledge.