How Do We Know What They Can Do as a Result of the Training? 940781

Report of a performance-based assessment following SAE J-2018, Type B, “How did the training change the way service technicians do jobs?”
  1. A.
    Pre/Post-Training Performance Evaluations assess the effectiveness of the training as changing the work of most trainees in the service bays.
  2. B.
    Performance-based assessment can supply feedback to improve:
    1. 1)
      the training and future instruction
    2. 2)
      supervision of individual technicians.
  3. C.
    Traditional Pre/Post test questions did not measure improvements in performance or knowledge.


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