Selecting the proper work group to resolve engineering issues is an unconventional process used by some Saturn engineering teams that give them a definite competitive edge. This process and training will not only improve performance but generate greater awareness between team members of various issues being worked by the group.
Conventional Linear work groups are two dimensional and each cell (engineering resource) has a specific function. The cells will only perform the functions assigned by management.
A Cluster work group is three dimensional and each cell shares the responsibility of the other. They are able to assume the rolls of each other through team issue awareness and “team imposed” training. This multi-functional team is not only able to close issues faster when they arise, but also in many cases, to stop a potential issue before it even hits the manufacturing facility.