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ISO 19011:2018 provides guidance on auditing management systems, including the principles of auditing, managing an audit program, conducting management system audits, and evaluating the competence of individuals involved in the audit process. Applicable to a broad range of potential users, both experienced auditors and those new to auditing can benefit from the guidance outlined in the standard. This course explores the internal audit process detailed in ISO 19011:2018 for all ISO management standards, including ISO 9001, ISO 14001, ISO 27001, ISO 20000, ISO 13485, ISO 45001, and IATF 16949 (formerly ISO/TS 16949).

Design of Experiments (DOE) is a methodology that can be effective for general problem solving, as well as for improving or optimizing product design and manufacturing processes. Specific applications of DOE include, but are not limited to, identifying root causes to quality or production problems, identifying optimized design and process settings, achieving robust designs, and generating predictive math models that describe physical system behavior. This introductory eLearning course provides an example scenario to give learners the opportunity to discover situations that may warrant a designed experiment.

Effective problem solving isn't just a quality function, and it's not just for operations or engineering. Effective problem solving is a valuable skill set needed throughout an organization. By working through a plausible scenario, you'll assess your own problem-solving skills and experience how tempting it is to jump to solutions or try to fix the problem without investigating and understanding all the underlying causes. Though sometimes effective in the short-term, jumping to solutions can be unreliable, wasting time, money, and effort.

How do you solve a problem? Do you find yourself using quick and easy solutions or a structured methodology? Too often, organizations tend to seek quick solutions to a problem without adequately addressing its underlying cause. These decisions often result in solutions that don't work or aren't sustainable, often wasting time, effort, and money. To combat these issues and adopt a fresh approach, teams can use the methods and tools of root cause problem solving.