Customer Orientation: A Further Target in Brake System Design
The attention to the perceived quality, e.g. the quality as it is evaluated by the final customer, is becoming more and more important for the car makers. The paper describes how such aspects of braking system feel quality, joined with brake thermal constraints and interactions with other vehicle subsystems, such as suspensions, tyres and rims, can become manageable by an engineering process. In order to do that experienced designers define: longitudinal brake performance, stability limits in braking in a turn by comparison with referenced cars; brake thermal constraints; brake system constraints due to interactions with other vehicle subsystems. For perceived quality, on the other hand, it's necessary to take a different kind of approach in order to define targets.