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Few products or services exist that do not require some supply chain management. The more suppliers that are involved the more complex the supply chain management becomes. Even if the entire supply chain from basic raw materials that come from the earth or out of the minds and actions of people, is not considered there is still a supply chain that must be attended and in today's global economy competition is growing every day, and automotive products (vehicles and components) are often developed in one country though it's made based on global architectures, used and applied in other markets, and to find success in this competitive reality, automakers and/or global business migrated from local suppliers to global sourcing and in today's world of global outsourcing, supply chain management plays an ever important, strategic and expanding role in delivering results once automakers are aiming to launch low cost vehicles and recognized as world best-in-class products.

Reliability, maintainability/serviceability and security are three qualities of product excellence desired by customers and users of products, however customer expectation for product reliability are continually increasing for almost all product and despite of most of the companies has worked on the philosophy of continuous improvement to meet or exceed the customer's expectations, its difficult to avoid failures or its difficult to ensure zero defect. Once it happens, it generate a customer complaint which is registered by companies. The way that companies used to register the complaints is through their warranty system and also a special database. Most of the companies maintain warranty databases for purposes of financial reporting and warranty expense forecasting. In some cases, there are attempts to extract engineering information from such databases. Another application is to use warranty data to detect potentially serious field reliability problems as early as possible.