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The challenging economic climate of today is causing many suppliers to develop new and creative ways to improve efficiency and meet the needs of customers without jeopardizing the quality of service and support. The Dow Automotive business group is evaluating a new mechanism for remotely supporting customers' injection molding trials by combining wireless video camera technology and traditional videoconference (VC) capabilities. The Video Response System™ (VRS), from Teleco Video Systems, incorporates a wireless remote camera on a wheeled tripod and a wireless audio connection to allow users to transmit a real-time video and audio signal from anywhere within a location to other sites around the globe. The video and audio signals generated by the VRS system are transmitted to a traditional VC unit in the molding shop which in turn transmits the signals over ISDN lines to an awaiting VC unit.