Training / Education
Quality Function Deployment Transforming Voice of the Customer into Engineering Specifications
Currently in the industry, especially within China, product requirement development is more of an experienced-based process rather than a scientific methodology. This course addresses this issue and provides a more process-driven method for better requirement development through the Quality Function Deployment (PFD) methodology. Real industrial examples are used to demonstrate how to systematically convert voice of the customer data to engineering specifications using QFD.