Training / Education
Quality Function Deployment - A Tool for Generating Customer Excitement
Quality Function Deployment (QFD) is a cross functional, team based methodology recognized as a key technique in improving new product/service design and development. It is especially useful to translate both spoken and unspoken customer needs into a prioritized set of customer product or service characteristics in a language understandable to an organization"s engineering design group. And, by using a cascading approach, it ensures that the design intent is maintained throughout the production planning process and that the design intent is traceable both up and down the product/process planning effort.