Fault Model-Based Interactive Service Procedure Tool
This paper presents an interactive, fault model-based prototype diagnostic tool that will assist service technicians in isolating the root cause of vehicle problems and performing corrective repairs. Current automotive service procedures are driven primarily by static service manuals that inform technicians on the service steps in case a specific diagnostic trouble code (DTC) is set in a vehicle. Although comprehensive, these service procedures usually require technicians to gather and integrate diagnostic information from several sources, such as DTCs, customer complaints and manual test results. This can lead to increased repair time and labor costs. The fault model-based interactive service procedure tool discussed in this paper will guide the technician to isolate the fault and provide him/her with recommendations for the correct repair actions. The tool uses a fault model, built using service procedures information, historical repair data and engineering inputs.